DCLS ebook/audiobook Survey

DCLS has gotten great response to its survey on using downloadable ebooks & audiobooks.

Several people had questions or comments and DCLS is unable to reach those people directly, so below are responses to questions and comments from the survey.

Q. please,please download jennifer weiner.thanks

A. We love local author Jennifer Weiner. Unfortunately, her publisher is Simon & Schuster and they don't allow their ebooks to be sold to libraries. Here's their contact page: http://www.simonandschuster.com/about/contact_us if you'd like to help change their mind.

Q. Why have the Kindle titles disappeared from Overdrive?

A. Yikes, they're working on our end, e-mail support or give us a call to troubleshoot. (see below)

Q. I have been unsuccessful at being able to get the book transferred from the download program on my pc to my Nook. Is there someone I can speak with for assistance? -- And: I've had a lot of trouble getting audio from site to iPod

A. At the bottom of each page of the digital library catalog (and this page) is a link for support. Send us an e-mail with your question or call DCLS between 8:30 and 4:30 M-F -- 610-891-8622. Be sure to include your library card number, title in question and hardware you're using.

Q. I use the advanced search function, but the ability to browse only/all ebooks as opposed to the mix of ebook/audio would be very helpful.

A. That feature is available. On the left menu, you'll see a button for Collections. Click that and a submenu will open and a choice will be: View all eBooks.

Q. The ability to search for only audiobooks or only ebooks would be helpful.

A. That feature is available. Just under the main search box in the upper right corner is a link for Advanced Search. With that search form you can limit your search to just audiobooks or ebooks. And you can check the box to "Only show titles with copies available." See answer above to use the browse by format option.

Q. Need longer than 14 days for checkout

A. At this point DCLS has only been buying downloadable materials for a few years and the collection is small. In order to share our 10,000 item collection with as many people as possible we've had to keep the lending period brief.

Q. I wish the waiting lists weren't so long!! -- I wish there were more copies available. -- Need more books, thanks!

A. Even with significant budget cuts, DCLS has been able to increase the budget for downloadable material and grants have been submitted for more material. You can also make a donation to the Library Foundation of Delaware County to help fund more ebooks.

Q. The search engine for ebooks is not very user friendly. --- Search functionality is difficult to use.

A. To help speed searching, the vendor for the service has been upgrading its hardware to handle the significant increase in traffic since Christmas. DCLS will also update the website with input from this survey.

Q. I went from reading 1-2 books a year to reading 20 books last year! I love the online library! THANK YOU!

A. No, thank you!